Returns & refunds

Standard collection returns

Contact us within 14 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging. After authorization, please dispatch the return within 7 days. Customers are responsible for return shipping and any related customs charges; original shipping charges are not refundable.

Custom pieces

Personalized designs and pieces made to custom colors or specifications are final sale because they are created specifically for you. This does not affect your rights if an item arrives damaged, defective, or different from what you ordered.

Damage or mistakes

Please email photographs and your order number within 48 hours of delivery if a piece arrives damaged or incorrect. We will make it right with a replacement, repair, or refund as appropriate, including reasonable return costs when the error is ours.

Refund timing

Approved refunds are issued to the original payment method after inspection, generally within 10 business days. Your bank or card provider may require additional time to post the credit.

Start a return at hello@unahebra.com.